Last updated: August 2026
These Terms & Conditions apply to lawn-care and grounds-maintenance services supplied by The Lawn Guy (“we”, “us”, “our”) to our customers (“you”, “your”).
They apply alongside any quotation, Lawn Analysis, membership proposal, service description or other written agreement relating to the services being provided.
By accepting a quotation, joining a membership, booking a service or otherwise agreeing for work to proceed, you agree to these Terms & Conditions.
Lawns are living environments. Their condition and appearance are affected by many factors including weather, soil, light, water, mowing, trees and other vegetation, animals, pests, disease and how the lawn is used.
The Lawn Guy provides professional lawn-care services, treatments and recommendations using reasonable care and skill.
Unless specifically agreed otherwise in writing, The Lawn Guy does not guarantee a particular horticultural or cosmetic outcome, lawn appearance, grass density, colour, germination rate or length of time for which a particular result will last.
Our responsibility is to carry out the services agreed with you with reasonable care and skill.
The customer remains responsible for appropriate routine care between our visits, including suitable mowing, adequate watering where required and following any aftercare instructions provided.
Quotations and any accompanying schedule or recommendations are based upon the lawn and site conditions reasonably apparent to us when the property is assessed and upon information supplied by the customer.
Unless stated otherwise, quotations are valid for 60 days from the date of issue.
After this period, The Lawn Guy may revise or withdraw the quotation.
The quoted price relates to the work described. Where the customer requests additional work, or previously unknown or concealed conditions materially change the scope or cost of the work, any appropriate additional work or charge will be discussed where reasonably practicable before proceeding.
Some lawns have environmental, physical or usage conditions which naturally restrict the standard of lawn that can reasonably be achieved.
These can include:
We may recommend products, grass varieties or maintenance practices intended to improve a lawn in difficult conditions. Such recommendations do not constitute a guarantee of a particular result.
Shade-tolerant grass still requires sufficient light, moisture and suitable growing conditions to survive.
Where underlying conditions restrict healthy grass growth, professional lawn care may improve the lawn without being capable of completely overcoming those limitations.
Successful lawn care requires appropriate maintenance between professional visits.
Depending upon the services being provided, the customer is responsible for:
Failure to carry out appropriate routine care may limit or prevent the results that can reasonably be achieved.
Grass seed is a living product. Successful germination and establishment depend upon suitable moisture, temperature, soil and environmental conditions.
Once seed has been applied, the customer is responsible for maintaining sufficient and consistent moisture for successful germination and establishment, taking account of weather, soil conditions and the aftercare guidance provided.
Natural rainfall should not automatically be assumed to provide sufficient moisture.
The customer is responsible for monitoring conditions and providing supplementary watering where required and legally permitted.
Germination and establishment can be affected by factors outside our reasonable control, including:
Accordingly, The Lawn Guy does not guarantee a particular germination percentage, completely uniform establishment or a particular final appearance following seeding or renovation work.
Where failure or poor establishment results from inadequate watering, environmental conditions, customer maintenance or failure to follow aftercare guidance, any remedial seeding, materials or additional work will not normally be provided free of charge.
This does not affect the customer's statutory rights where the original service was not carried out with reasonable care and skill.
Newly laid turf requires adequate moisture while it establishes and roots into the underlying soil.
Once turf has been laid, the customer is responsible for ensuring that it receives sufficient water for successful establishment, taking account of rainfall, temperature, soil conditions and the aftercare guidance provided.
The time of year does not remove this responsibility.
Even during traditionally wetter periods, natural rainfall may be insufficient. The customer is responsible for monitoring the turf and underlying soil and providing supplementary watering where required and legally permitted.
Turf is a living product and its establishment can be affected by environmental conditions outside our reasonable control.
The Lawn Guy does not guarantee the continued health or establishment of turf where it is subsequently affected by insufficient watering, weather, environmental conditions, misuse, animals or failure to follow aftercare guidance.
Where turf dries, shrinks, dies, fails to root or otherwise deteriorates because adequate moisture or appropriate aftercare has not been provided, replacement turf, materials or remedial labour will not normally be provided free of charge.
This does not affect the customer's statutory rights where the turf, materials or original service supplied did not meet the standard required by law.
Before agreeing to seeding, turfing or other work requiring irrigation, the customer is responsible for ensuring that they have a practical means of providing sufficient water to the area concerned.
Customers should consider:
Having an outside tap or hose does not necessarily mean that the available water pressure, flow rate or equipment is sufficient to irrigate the area adequately.
The customer must inform The Lawn Guy before work proceeds if they know, or reasonably believe, that they may be unable to provide adequate irrigation.
Where we reasonably consider that establishment conditions or available irrigation are unsuitable, we may recommend postponing, altering or rescheduling the work.
Professional lawn-care products are selected and applied according to lawn conditions, the service being provided, applicable legal requirements, product instructions and professional judgement.
Treatment programmes are intended to manage and improve lawn condition over time.
They do not guarantee the permanent elimination of weeds, moss, pests, disease or other naturally occurring lawn problems.
Customers must follow any treatment-specific aftercare guidance provided.
Different treatments have different requirements. Customers should therefore follow the aftercare information supplied for the particular service rather than assuming that the same instructions apply to every treatment.
A Lawn Guy membership provides the programme of services specified in the customer's membership proposal or agreement.
Membership payments spread the cost of that programme across the membership year.
A monthly membership payment does not purchase a particular visit during that calendar month.
Where monthly payment is selected, the annual membership price is normally divided into 12 equal monthly payments.
Where annual payment is selected, the annual membership price is normally paid in advance.
The services included depend upon the membership selected and will be shown in the customer's membership documentation.
Lawn care is seasonal and weather dependent.
The timing of individual services is therefore determined with regard to factors including:
Visits may occur at different intervals during the year and may be brought forward, delayed or rearranged where reasonably necessary.
Any published or anticipated treatment intervals are indicative rather than guaranteed appointment intervals unless specifically agreed otherwise.
A change to the timing of a service does not normally alter the membership payment schedule because membership payments spread the cost of the programme rather than purchasing individual monthly visits.
Unless otherwise agreed, Lawn Guy memberships have an initial minimum six-month commitment.
After the initial six-month period, the customer may cancel their membership by notifying The Lawn Guy.
Where a customer chooses to end their membership during the initial commitment period, any amount payable will be assessed reasonably having regard to services already supplied and genuine costs or losses resulting directly from the early cancellation.
We will not impose an excessive or disproportionate cancellation charge.
Where a membership has been paid annually in advance, any refund due following cancellation will be calculated fairly, taking account of services already supplied and any amount we are reasonably and legally entitled to retain.
Statutory cancellation rights remain unaffected.
Where applicable, customers entering into a contract at a distance or away from business premises may have a statutory 14-day cancellation period.
For service contracts, the statutory cancellation period normally begins when the contract is entered into.
Unless an appropriate request to begin services during the statutory cancellation period has been obtained, The Lawn Guy's normal practice is not to carry out the first membership service until the applicable cancellation period has expired.
Where the customer expressly requests that services begin during the statutory cancellation period, they may be required to pay a reasonable and proportionate amount for services supplied before exercising their right to cancel, where permitted by law.
Any statutory cancellation information required by law will be provided to the customer.
Nothing in these Terms limits any statutory cancellation right.
Membership prices are reviewed periodically.
Our normal annual pricing review takes place in November.
Where the price of an ongoing monthly membership is changing, we will provide reasonable advance notice before the new price takes effect.
Our normal pricing cycle is for revised monthly membership prices to take effect from 1 January.
For customers who have paid annually in advance, a revised annual price will normally apply from the next annual renewal rather than being applied retrospectively to a period already paid for.
Nothing in this section gives The Lawn Guy an unrestricted right to impose arbitrary price changes during an existing contract.
The customer is responsible for providing reasonable and safe access to the areas in which work is scheduled.
Where relevant, this includes:
Where The Lawn Guy attends a property but cannot carry out the scheduled service because the customer has failed to provide agreed access or adequately prepare the working area, the visit may be treated as a failed visit.
A failed-visit charge may be made, up to the normal standalone value of the service that was scheduled, where this reasonably reflects the time, travel, diary allocation and loss resulting from the failed visit.
For membership customers, the value of the scheduled service is separate from the monthly membership instalment. Monthly payments spread the annual programme cost and do not represent the value of an individual visit.
Where the customer requests that a missed service is subsequently carried out on an additional visit, an appropriate additional charge may apply and will be communicated before the additional visit is arranged.
Dog mess and other pet waste must be removed from areas in which we are expected to work before our arrival.
Pet waste creates health, hygiene and equipment-contamination risks and may prevent work from being completed to an appropriate professional standard.
Where the condition of a lawn prevents us from carrying out work safely or hygienically, we may decline to carry out the scheduled work and the failed-visit provisions above may apply where appropriate.
The Lawn Guy may postpone, reschedule or alter the timing of work where conditions make the planned operation unsafe, unsuitable or professionally inadvisable.
Examples may include:
A weather-related or professionally necessary postponement does not in itself constitute a failure to provide the service merely because the originally anticipated date has changed.
Unless otherwise agreed, payment for one-off work is due in accordance with the quotation or invoice.
Payment should be made using the method specified on the invoice or otherwise agreed.
Where an account becomes overdue, The Lawn Guy may suspend further services until the outstanding balance has been resolved.
A deposit may be requested to reserve renovation work, turfing, specialist services or other work requiring significant diary time, machinery, labour or materials.
The deposit amount will be stated before booking.
Where the customer cancels, The Lawn Guy may retain a reasonable amount from the deposit to cover genuine costs or losses directly resulting from the cancellation, including non-recoverable materials purchased specifically for the work.
Any amount which we are not reasonably entitled to retain will be refunded.
Statutory cancellation rights remain unaffected.
Customers should provide as much notice as reasonably possible when cancelling or rearranging scheduled work.
For substantial renovation, turfing or other one-off projects, we normally request at least 7 days' notice.
For regular maintenance or scheduled treatment visits, we normally request at least 48 hours' notice.
Where late cancellation or rearrangement causes a genuine financial loss because allocated working time cannot reasonably be reallocated, The Lawn Guy may make a reasonable charge.
Any such charge may be up to the normal standalone value of the scheduled service where that reasonably reflects the loss caused by the cancellation.
For membership customers, the normal value of the scheduled service is separate from the customer's monthly membership instalment.
How green waste is dealt with depends upon the service agreed.
Grass clippings may be mulched, collected and left at the property, or removed where this forms part of the agreed service.
Scarification, renovation and other work can generate substantial quantities of waste.
Waste removal is included only where stated in the quotation or service description. Additional disposal charges may apply where appropriate and agreed.
The customer is responsible for informing The Lawn Guy before work begins of any known underground, concealed, shallow or vulnerable services or installations which could reasonably be affected by lawn-care machinery.
These may include:
Some lawn-care operations, including aeration, scarification and ground preparation, intentionally penetrate or disturb the soil.
The Lawn Guy cannot reasonably be expected to identify unmarked or concealed services before carrying out normal lawn-care operations.
We cannot accept responsibility for damage to a concealed or inadequately identified service which was not disclosed to us and which was installed at a depth or location where it could reasonably be affected by the lawn-care operation being carried out, except where the damage results from our failure to exercise reasonable care and skill.
The customer should also remove movable objects such as toys, hoses, stones and garden equipment before our arrival.
Nothing in this section excludes or restricts liability where it would be unlawful to do so.
Lawn-care treatments can control, manage or reduce many lawn problems, but the natural environment means that they can subsequently return or new problems can arise.
Treatment of weeds, moss, pests or disease does not constitute a guarantee that the problem will never recur.
New weeds may germinate, moss may return where conditions favour it, and pests or disease may arise independently of previous treatments.
Wildlife and animal activity, including damage caused by foxes, badgers, birds, pets or other animals, is outside The Lawn Guy's reasonable control.
Where specialist pest control, wildlife management, drainage, tree work or another service outside our professional scope is required, the customer may need to engage an appropriately qualified specialist.
Membership provides the lawn-care services specified in the customer's particular programme.
It does not provide unlimited consultancy, property visits, pest-control services, investigation of unrelated property issues or other services outside the agreed lawn-care programme.
Reasonable communication concerning the customer's lawn and the services being provided forms part of our normal customer service.
Where a matter falls outside the agreed scope of service, The Lawn Guy may provide general guidance where appropriate but is not obliged to provide specialist advice, investigation or additional property visits without a separate agreement.
Additional visits or work requested outside the customer's membership programme may be chargeable.
Except where a specific written guarantee has expressly been given, The Lawn Guy does not guarantee a particular biological, horticultural or cosmetic outcome from lawn-care work.
In particular, we do not guarantee:
This does not remove The Lawn Guy's responsibility for the professional services we provide.
Our obligation is to provide the agreed services with reasonable care and skill and in accordance with the customer's statutory rights.
If the customer believes there is a problem with work carried out by The Lawn Guy, they should tell us as soon as reasonably practicable.
Early notification gives us the best opportunity to inspect the lawn and understand the circumstances.
Where appropriate, The Lawn Guy may wish to inspect the lawn and consider relevant environmental conditions, maintenance, watering and aftercare before determining the likely cause of a reported problem or recommending remedial action.
Reporting a problem does not automatically mean that remedial work, replacement materials or repeat treatments will be provided without charge. This will depend upon the cause of the problem and our legal obligations.
Nothing in this section limits the customer's statutory rights.
The Lawn Guy may suspend or end an ongoing service or membership where there is a legitimate reason to do so.
Examples may include:
Where the issue is capable of being resolved, The Lawn Guy will normally seek to communicate the problem and provide a reasonable opportunity for it to be addressed before ending an ongoing service.
Where reasonably practicable, appropriate notice will be given before an ongoing service is ended.
Any prepaid amounts will be dealt with fairly, taking account of services already provided, the reason the service has ended and applicable consumer law.
The Lawn Guy may update these Terms or the way services are provided where there is a legitimate reason to do so, including changes in law, regulation, products, professional practice or the operation of the business.
Changes made to the website Terms & Conditions do not automatically override terms already forming part of an existing customer contract where doing so would be unfair or unlawful.
Where a material change affects an ongoing customer agreement, appropriate notice will be provided where required.
Nothing in these Terms & Conditions excludes, restricts or replaces any consumer right which cannot lawfully be excluded or restricted.
Services supplied by The Lawn Guy will be carried out with reasonable care and skill as required by law.
These Terms & Conditions should be read together with the customer's quotation, Lawn Analysis, membership proposal or other service documentation where applicable.
By accepting a quotation, joining a membership, booking a service or otherwise agreeing for work to proceed, the customer accepts these Terms & Conditions.
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