Last updated: August 2026
1. Who We Are
The Lawn Guy is an independent lawn-care and grounds-maintenance business operating in the UK.
For the purposes of UK data protection law, The Lawn Guy is the data controller for the personal information we collect and use.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact The Lawn Guy using the contact details provided on this website.
2. Information We Collect
We may collect personal information including:
• Your name
• Your address and property details
• Your email address
• Your telephone number
• Details of enquiries, quotations, Lawn Analyses, bookings and services provided
• Information relating to your lawn, garden or property that is necessary for us to provide our services
• Payment and billing information
• Communications between you and The Lawn Guy
We may also retain photographs of lawns or other relevant areas of a property where these are required for assessment, quotation, record keeping or delivery of our services.
3. How We Collect Your Information
We may collect information when you:
• Contact us through our website, email, telephone or other communication methods
• Request a Lawn Analysis or quotation
• Book or purchase a service
• Join one of our membership plans
• Make a payment
• Communicate with us regarding your property or services
We may also receive information through service providers we use to operate our business, where appropriate.
4. How We Use Your Information
We use personal information where necessary to operate The Lawn Guy and provide our services. This may include:
• Responding to enquiries
• Preparing quotations and Lawn Analyses
• Arranging and carrying out services
• Managing membership plans
• Scheduling property visits
• Sending appointment, access and service information
• Sending treatment reports and aftercare information
• Processing and recording payments
• Maintaining customer and service records
• Dealing with questions, complaints or disputes
• Meeting our legal, tax, accounting and regulatory obligations
• Improving the administration and operation of our business
5. Our Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we may process your information because:
• It is necessary to provide a service or fulfil an agreement with you
• It is necessary for our legitimate business interests, provided those interests do not override your rights
• We have a legal obligation to retain or use certain information
• You have given consent where consent is required
6. Payments
Payments may be processed using third-party payment providers.
The Lawn Guy does not normally receive or store your complete card or bank account details when payments are processed directly by a payment provider.
Payment providers process information in accordance with their own privacy and security policies.
We may retain information relating to invoices, payment status, transaction references and amounts paid where required for business, accounting and legal purposes.
7. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers where reasonably necessary to operate our business or provide services to you.
These may include providers of:
• Payment processing
• Customer-management and scheduling systems
• Accounting and bookkeeping services
• Email and communications services
• Website hosting and website services
• IT and data-storage services
• Professional or legal services
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
We only share information that is reasonably necessary for the relevant purpose.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records and meeting legal, tax and accounting requirements.
Different types of information may therefore be retained for different periods.
When information is no longer reasonably required, it may be securely deleted or anonymised.
9. Keeping Your Information Secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Where we use third-party systems to store or process information, we select established service providers and rely on the security measures provided by those services.
No method of electronic storage or transmission can be guaranteed to be completely secure.
10. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including:
• The right to ask what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain uses of your information
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent
These rights are subject to the conditions and exemptions contained in data protection law.
To exercise any of these rights, please contact The Lawn Guy using the contact details provided on this website.
11. Marketing Communications
Where permitted by law, we may send existing or prospective customers information about The Lawn Guy services that we believe may be relevant to them.
Where consent is required, we will obtain it.
You may ask us to stop sending marketing communications at any time by contacting The Lawn Guy or using any unsubscribe option provided.
We may still contact you about services you have booked, your membership, payments, property visits or other necessary administrative matters.
12. Cookies and Website Information
Our website may use cookies and similar technologies that are necessary for the website to operate or that help provide website functionality and understand how the website is used.
Some cookies may be provided by third-party services used by our website.
Where consent is legally required for non-essential cookies, these should only be used in accordance with your choices.
13. Links to Other Websites
Our website may contain links to third-party websites or services.
The Lawn Guy is not responsible for the privacy practices or content of those third parties. You should review their privacy information when using their services.
14. Complaints
If you have concerns about how The Lawn Guy handles your personal information, please contact The Lawn Guy first using the contact details provided on this website so that we can try to resolve the matter.
You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, systems or legal requirements.
The latest version will be published on our website with the date it was last updated.